FAQ
General
What is Acrumont?
Acrumont is a style brand that offers accessories made from high quality gemstones, metals, and other materials.
What is the process from payment to shipment?
Sure! The process starts with a successful payment confirmation, processing of your order, and, lastly, shipping out from our office in Antipolo City to your doorstep.
Once we receive proof of payment (via email), an order reservation for your purchase is put in with the office.
Once processed, your order will then be booked for pick up to one of our logistics partners. It will be picked up the next day. Delivery will take 1-3 working days (Metro Manila) or 3-5 working days (provincial). Kindly note that sometimes there may be shipping delays usually due to a delay in the process of our logistics partner.
User Account
I forgot my password. Help!
If you’ve forgotten your password, click “Forgot Your Password?” in the Log In Page. You will receive an email at the address associated with your account.
Not receiving the email? It's possible that you used a different email associated with your account or there's a typo in your email address in our system. Please email acrumont@gmail.com regarding the matter and we’ll help you fix your account.
Orders, Payments, and Promotions
What are your payment methods?
We accept payments through Bank Deposit/Fund Transfer, Debit/Credit Card (via PayPal), or GCash.
For Bank Deposit or Fund Transfer and GCash, we require each customer to send a photo of the deposit slip or fund transfer confirmation as proof of payment.
We also accept payments via PayPal. Upon Checkout, click the "PayPal Checkout" button, and you will be redirected to the PayPal site. Enter your card details to pay for your order. PayPal won't store any of your credit card details. We won't receive any of your credit card details either.
What are my shipping options?
You may opt for Regular Shipping/Delivery (through our partner logistics services) or via Shopee Delivery.
For Regular Shipping / Delivery. Regular Delivery Fee for orders below P2,500 is a flat rate of P99.00. Free PH shipping for orders P2,500 and above.
For Metro Manila, delivery will take up to 1-3 business days. For provincial addresses, delivery will take up to 3-7 business days.
For Shopee Delivery. If you wish to use Shopee Delivery, an extra step will be applied. After payment, you will be sent a link to our Shopee Delivery product page (priced P1.00). Place an order for that product via the Shopee app and send the link and order number to our email for us to match your Acrumont.com order to your Shopee order. We will process the paid order via Shopee delivery. Please note that the customer will be the one to shoulder the Shopee delivery fees, if any.
What Is your return policy?
We’ll take any product back within seven (7) days of your purchase. Since we are selling accessories which have direct contact to skin, we only have a return policy for damaged products, to protect the sanitation and quality of the products we carry. We strictly require sending a photo proof of damaged product to acrumont@gmail.com as soon as you receive your package. After this, we'll check with our logistics process and partner courier and get back to you with the status of your Return Request.
Where do I enter my discount code?
You’re able to enter a discount code before checkout.
After clicking Add to Cart, you will be directed to the Shopping Cart page. There is an option to enter a Discount Code. Once you typed your discount code, click “Apply”.
Can I cancel or edit my order?
Editing orders are not allowed once they've been placed. If you need to make changes or request cancellation, please reach out to us as soon as possible with the details and we'll do our very best to take care of it.
What is your return policy?
We have 7-day return policy for damaged products only.
What is your refund policy?
Our refund process takes up to seven (7) business days. This is to give our office ample time to review your refund request and why your payment is being refunded. Refunds are returned in the form of store credits that you can use anytime.